Front Desk Agent - Join Santika Indonesia Hotels & Resorts in Tangerang!

Are you a hospitality enthusiast with a passion for creating memorable guest experiences? Santika Indonesia Hotels & Resorts is seeking a Front Desk Agent to join our team in Tangerang, Banten. As a key member of our hospitality team, you will be responsible for greeting guests, managing reservations, and ensuring a seamless check-in and check-out process. This role offers a dynamic work environment with opportunities for growth and development in the hospitality industry.

Santika Indonesia Hotels & Resorts is a renowned hospitality company with a rich history of providing exceptional guest experiences. Located in the vibrant city of Tangerang, our hotel is a popular destination for both business and leisure travelers. We are committed to delivering outstanding service and creating a welcoming atmosphere for all our guests.

📋 Tanggung Jawab Pekerjaan

• Greet guests upon arrival and provide a warm and friendly welcome.
• Manage guest reservations, including check-in and check-out procedures.
• Process payments and handle guest inquiries efficiently.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for occupancy.
• Address guest concerns and complaints promptly and professionally.
• Assist with special requests and arrangements, such as room upgrades or event planning.
• Promote the hotel's amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or hospitality role.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Proficiency in using hotel management systems such as PMS (Property Management System).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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