Customer Care Analyst
Join our dynamic team as a Customer Care Analyst and play a pivotal role in enhancing customer satisfaction and service quality. In this role, you will support client onboarding, renewals, and service operations while analyzing customer data to drive improvements. Your analytical skills will help us identify trends and opportunities for growth, making you an integral part of our success story.
At Private Advertiser, we are committed to delivering exceptional service to our clients. Located in the vibrant city of Denpasar, our office is a hub of innovation and collaboration. Here, you will have the opportunity to work with cutting-edge tools and technologies, including Salesforce, HubSpot, and Google Analytics, to streamline our customer care processes.
📋 Tanggung Jawab Pekerjaan
- Support client onboarding, renewals, and service operations
- Analyze customer data to identify trends and opportunities for improvement
- Monitor and report on customer satisfaction metrics
- Collaborate with cross-functional teams to resolve customer issues
- Utilize Salesforce and HubSpot to manage customer interactions
- Generate and present regular reports on customer insights
- Provide training and support to internal teams on customer care best practices
- Stay updated on industry trends and best practices in customer service
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum 2 years of experience in customer service or a related role
- Proficient in using Salesforce and HubSpot
- Strong analytical skills with experience in data analysis tools such as Excel and Google Analytics
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with Indonesian language and culture
- Certification in customer service or a related field is a plus
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang